Outside Sales Support Representative

About the role

We are seeking a Sales Operations Administrator to implement and maintain our CRM tools, ensuring adoption, analyzing data, managing data, and building analytic tools. This role supports active users in Sales, Marketing, and Revenue Management and collaborates closely with developers to deliver business design requirements and logic for both programmatic and declarative enhancements.

Responsibilities

• Maintain and update the Customer Relationship Management (CRM) system with accurate customer data, sales activities, and other relevant information.
• Ensure optimal performance of Salesforce systems and products: Sales Cloud, Marketing Cloud, Service Cloud, Digital Engagement (Chat/SMS/Omni Channel), Maps, CRM A.
• Assist with the implementation and optimization of processes, including lead management, proposal generation, and order processing.
• Develop, implement, and maintain SFDC Dashboards and sales reports, analyzing data through tools such as CRM-A to identify trends and areas for improvement, and provide insights to the care/sales team and management.
• Assist with the implementation and maintenance of sales tools and technologies, ensuring they are used effectively by the sales team.
• Support the sales team with training on sales processes, CRM usage, and other relevant tools.

Requirements

• Bachelor’s degree in a related discipline (e.g., Computer Information Systems, Information System Technologies, Management Information Systems). In lieu of a degree, a minimum of 7 years’ experience with SFDC, SQL, SAQL, Tableau, CRM-A, or related analytics tools is preferred.
• Minimum of 3 years’ experience providing Salesforce training and end-user support.
• Salesforce Administrator certification is preferred.

Skills

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Communication Skills: Strong written and verbal communication skills for interacting with team members, clients, and other stakeholders.
• Technical Skills: Proficiency in using CRM systems (e.g., Salesforce), Tableau, Salesforce CRM-A, Microsoft Office Suite, and Excel.
• Analytical Skills: Ability to analyze data, identify trends, and provide insights to improve revenue performance.
• Problem-Solving Skills: Ability to identify and resolve issues related to sales processes, data accuracy, and tool usage.
• Teamwork and Collaboration: Ability to work effectively with the sales team and other departments to achieve common goals.

Benefits

• Competitive annual bonus
• Industry-leading benefits with multiple and flexible medical plans
• Outstanding PTO program and floating holidays
• Strong 401k program with company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture with employee engagement events and resource groups
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• Paid Vacation, Holidays, and Personal Days

About Us

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities. We process more than 11 million tons of waste annually, converting 6.7 million tons into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. Our vertically integrated business includes 50 strategically located collection, transfer, and disposal assets, such as waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles.