Outside Sales Representative - OH/PA/NY Territory

About the role

The Mass Merchant Field Sales Representative (FSR) serves as the company's primary point of contact at the store level for Mass Merchant stores within the designated territory, cultivating and maintaining relationships with sales and operations personnel to ensure program and special‑order business success. The role covers the Western Pennsylvania territory, including Pittsburgh, PA, and surrounding metro markets (OH, Northern PA, and Western NY). The representative collaborates with inside sales and call‑center teams to maximize sales and coordinate activities.

Responsibilities

• Achieve the monthly sales plan by increasing sales and gross margin within the territory.
• Provide regular updates on sales, market status, opportunities, and critical issues to the division and Mass Merchant sales team.
• Participate in contractor events and in‑store product demonstrations.
• Generate new business with non‑program products and develop innovative methods to increase store sales.
• Act as a market expert with thorough knowledge of competition, market trends, pricing, and opportunities.
• Cultivate relationships with Mass Merchants’ outside sales team (PSEs & PARs).
• Update, distribute, and maintain SFP binders to all stores; ensure stores are supplied with literature, samples, and brochures.
• Downstock and merchandise on stocked program products.
• Conduct product knowledge (PK) sessions with store associates regularly.
• Manage claims resolution and product returns promptly; develop relationships with RTV clerks.
• Establish and maintain a relationship with the receiving department to ensure delivery efficiency.
• Follow up on all active quotes.
• Perform other duties as assigned.

Requirements

• Extreme focus on customer service.
• Ability to develop and maintain relationships with customers and team members.
• Continuous improvement toward excellence.
• Solid organizational, communication, listening, and presentation skills.
• Strong work ethic; self‑starter, disciplined individual able to manage schedule effectively with moderate manager intervention.
• Strong moral and ethical values, both professionally and personally.
• Avoid over‑committing or over‑promising.
• Persuasive teaching style to communicate the company's products and services.
• Intent on listening, able to communicate concisely while being willing to ask questions.

Qualifications

• 1‑2 years of experience in the building materials industry or a similar industry preferred.
• High School Diploma.
• Clean driving record for the past 5 years.

Benefits

• Company vehicle provided.

Pay

Starting at $42,000 per year (plus bonuses).

Schedule

Required to be in the Pittsburgh office once monthly for meetings.