Outside Sales Representative - Hawaii (Bilingual Korean)

Success in this role

• New Business: Generate 4 to 6 new business opportunities per month upon full ramp.
• Daily Activity: Maintain a disciplined field presence with 30+ business stops and 5 proactive account health check‑ins daily.
• Retention: Minimize portfolio churn by executing 5 daily “Know Your Customer” (KYC) check‑ins to triage technical or operational issues before they escalate.

Core Responsibilities

Sales

• Identify, prospect, and set appointments; run the Gravity sales process with new prospects through fast‑paced B2B prospecting primarily in the field and occasionally on the phone (targeting both English‑speaking and Korean‑speaking business sectors).
• Facilitate an education‑based, transparent decision‑making process with potential clients.
• Meet or exceed individual and team sales targets.
• Increase the number of active merchants and strengthen our overall ability to serve local businesses.

Account Management

• Manage a portfolio of merchant accounts by prioritizing and building deep relationship trust.
• Through proactive outreach, positively impact retention, generate community referrals, and create opportunities for additional revenue.
• Effectively triage with internal departments when clients experience terminal difficulties or operational issues.
• Perform rate reviews, financial evaluations, and contract renewals.
• Reach out to inactive merchant accounts to restore partnerships.
• Participate in weekly strategy meetings, hurdles reviews, and mock role‑plays to develop the team’s skill sets.
• Facilitate account maintenance in person, virtually, or over the phone as needed.
• Install payment processing equipment and assist with specialized language configurations or training (1‑2 hours per setup).
• Visit partnered local bank branches weekly to capture community referrals.

Additional Requirements

• Full professional fluency in both English **and** Korean.
• Wired internet connection with at least 25 Mbps download and 20 Mbps upload speed.
• Must be located on Oahu and able to work on‑site.
• Own vehicle, licensed and insured, with ability to travel independently to multiple customer locations each workday.
• Ability to enter and exit customer business locations throughout the day.
• Ability to carry sales materials or equipment weighing up to 20 pounds.
• 2+ years of experience in outside sales, customer support, account management, or a customer‑facing role.

Benefits

• Competitive wage with profit sharing.
• Medical, dental, and vision coverage.
• 401(k) retirement plan and voluntary life insurance.
• Short‑term and long‑term disability coverage.
• Wellbeing resources and open PTO available after one year.
• Training, mentorship, and development opportunities.
• Wellness resources and support for personal and professional sustainability.

Compensation

The salary for this position is $80,000 – $85,000. The range is negotiable based on the candidate’s needs and the company’s requirements.