Outside Sales Representative

About the role

Sell, build, and maintain customer and sales base within specified territory to all inquiries by performing the following duties.

Essential Duties and Responsibilities

• Contact and visit customers to build and maintain relationships by email, phone, fax, letter, and personal visits.
• Compiles list of prospective customers for use as sales leads, based on information from account lists, business directories, and other sources.
• Generates written quotes with supporting correspondence to qualified prospects and follows up until the order is placed, lost or the opportunity is closed.
• Talks with existing customers to determine current/future needs and current satisfaction, and builds a relationship.
• Introduces new products to clients and prospects using samples or a catalog, displays or demonstrates the product, and emphasizes salable features.
• Quotes prices and credit terms established and prepares sales orders as necessary.
• Communicates with the warehouse as to estimate the date of delivery of the product to the customer.
• Gathers current marketplace information on pricing, products, merchandising techniques, etc., for the Sales Manager.
• Solves customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Maintain technical knowledge by reviewing professional publications, attending educational workshops, establishing personal networks, and participating in professional societies.
• Attends sales meetings as required.
• Maintains open communication with the Sales Manager as to whereabouts for scheduling purposes.
• Maintains Outlook calendar day, prepare call reports weekly, and keep vehicle/maintenance log and expense accounts on a monthly basis.
• Covers customer service duties as needed in the absence of other customer service personnel.
• Other duties as assigned by Sales Manager.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Education and/or Experience: Associate’s degree or equivalent from two-year college or technical school; or one to two years of related sales or customer service experience and/or training; or equivalent combination of education and experience.
• Background in the plastic industry a plus.
• Must have a valid driver’s license and driving record that is acceptable to the company’s insurance policy.