Outside Sales Product Specialist

DMG North (an Ambient Company) is a growing sales and distributor company representing major HVAC equipment manufacturers. With 150+ employees and office locations in Castro Valley, San Jose, Fremont, and the greater Bay Area, we offer an excellent benefit package, competitive salary, and a great atmosphere.

About the Role

As an Outside Sales Product Specialist, you will serve as the subject-matter expert for commercial HVAC products, partnering closely with the Outside Sales team to deliver technical expertise and customized solutions for customers. This role involves conducting on-site consultations, advising customers on equipment selection and system applications, troubleshooting complex product inquiries, and providing technical guidance throughout the sales process. You will also support pre-sale and post-sale activities, including estimating, quoting, equipment submittals, and installation support to ensure successful project execution and exceptional customer satisfaction.

Responsibilities

• Serve as the HVAC Product Expert: Act as the primary technical resource for customers and the sales team by conducting on-site consultations, assessing customer needs, recommending HVAC solutions, and resolving complex product and application questions.
• Commercial HVAC System Design: Collaborate with the sales team on the design and layout of commercial HVAC systems, including equipment selection, system applications, and refrigerant piping layouts.
• Estimation and Quoting: Prepare accurate equipment selections, estimates, and quotations based on mechanical plans and specifications. Provide replacement equipment and parts quotations as needed.
• Technical Product Support: Provide technical guidance before, during, and after equipment installation, assisting customers and contractors with product applications, troubleshooting, and installation-related questions.
• Customer Consultation: Partner directly with customers, contractors, engineers, and internal stakeholders to identify project requirements, recommend solutions, and ensure products meet performance and application needs.
• Account Management: Manage customer accounts not specifically assigned to an Outside Sales Engineer, delivering responsive service, technical support, and ongoing relationship management.

Requirements

• Bachelor's degree in Mechanical Engineering or a related field preferred.
• Previous experience with commercial HVAC equipment, systems, and applications.
• Demonstrated ability to serve as a technical subject-matter expert, providing product recommendations, conducting customer consultations, and resolving complex technical inquiries.
• Proficiency in AutoCAD or similar design software.
• Strong understanding of commercial construction practices, HVAC system design, and Design/Build project delivery.
• Excellent communication and presentation skills with the ability to explain technical concepts to customers, contractors, and internal teams.
• Willingness to travel to customer sites for consultations and project support.

Benefits

• Excellent health benefits
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Flexible scheduling

Pay

$136,570 - $150,000