Outside Sales Counselor (Natomas/Roseville)

Responsibilities

The Outside Sales Counselor’s primary responsibility is to embrace Meritage Homes' active sales culture to generate new home sales by leveraging the relationships with the Realtor and new home buyer and by utilizing all available tools, to demonstrate value, selling, and closing homes with an emphasis on exceptional customer service.

The Outside Sales Counselor will also serve as the liaison between the Realtor and new homebuyers, during the building process with construction, the Closing Department, and Title Company.

• Accomplish sales and customer service goals, and other objectives as determined by your Sales Leader.
• Maintain existing and cultivate new Realtor relationships through various methods that create long-term partnerships and recurring business.
• Connect unrepresented homebuyers to Realtors and foster the partnership through the homebuying process.
• Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so our guests enjoy a quality experience as they tour our communities and homes.
• Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads.
• Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale.
• Proactively utilize CRM system to effectively and efficiently manage the discovery and follow-up strategies of all potential customers.
• Engage visitors and offer to demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can also be scheduled through available technology to make it convenient for the customer.
• Provide all pertinent community, home site, floor plan, and pricing information.
• Solicit both new and referral business using Salesforce.com to ensure the most effective and efficient prospecting skills are employed to help drive your sales efforts.
• Absolutely ensure accurate and timely completion of all buyer paperwork and internal reporting information.
• Aid buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary.
• Communicate and assist lenders with customer loans, keep current on the status of each loan, and the requirements to expedite the processing and closing of all sales.
• Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community.
• Ensure customer satisfaction from initial visit to closing.
• Update the Buyer throughout the construction process. Act as the point of contact for buyers throughout all phases of construction and closing; assist buyers with resolution of any questions or problems encountered during.

Qualifications

• Education: Minimum High School Diploma or educational equivalent required, some college coursework or Bachelor’s Degree, strongly preferred.
• Experience: 3+ years of previous experience in outside sales. Strongly prefer a minimum of one year of experience in new home sales, with a proven track record of success.
• A valid and active CA Real Estate License is required.
• Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.
• Interpersonal/Communication Skills: Strong Oral/Written communication skills; excellent Customer Service Skills; Excellent Interpersonal skills; ability to effectively communicate and work with all personality types; Ability to present oneself with the utmost in professionalism; Ability to handle the stress, and have the patience to work directly with prospective and new homebuyers and Realtors; Customer-driven presentation skills, and the ability to communicate with confidence; Strong Sales skills; ability to influence others; close large price point sales, and overcome objections; Team Player; with a demonstrated ability to work within cross-functional teams; Sound judgment with a high level of integrity; Self-directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight; Ability to give, receive, analyze information, and interpret buyer concerns/questions in order to determine the root issue to achieve a successful conclusion; Highly organized, detail-oriented, and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment.