Outside Sales -- Bathroom & Remodel

Responsibilities

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting solutions to customers by executing the Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Maintaining exceptional level of expertise of products/services relating to customers, as well as staying abreast of the competitive landscape.
• Congducting after-sale follow up with customers and developing lead and referral generation.
• Actively represent at company sponsored events, invitations to discuss and/or present products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Qualifications

• Able to quickly earn trust and credibility with customers
• Provide superb customer service and generate referrals from one customer to others
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Able to negotiate, build value and address objections towards closing a sale
• Works collaboratively with Pella team members and customers
• Enjoys working in fast-paced environment with a high sense of urgency
• Able to grasp technical concepts related to general construction
• Strong problem-solving skills
• Energized by meeting and engaging new people, skilled networker
• Demonstrates confidence balanced with humility
• Tenacious, able to persevere through sales challenges and setbacks
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
• Excellent influencer- can sell something new, shift paradigms, conveys the value proposition
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Works well without close supervision but always keeps their manager informed.
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications