Outside Sales Account Representative

Duties & Responsibilities

• Plan, control, and manage sales activities to maximize volume and potential with assigned customers.
• Serve as primary customer liaison with TAI: prepare accurate, on-time quotes for new items/major changes, lead negotiations, communicate costs/timing, issue price-change notices, and deliver presentations.
• Spend ~50% of time on customer site/plant visits (end-user meetings, prospecting, pre/post-call planning); remaining time in office handling customer requests and admin tasks.
• Deliver all TOK orders; maintain strong customer relationships; provide 24/7 availability for downtime calls and BCP needs; submit weekly report by EOB Thursday.
• Collaborate with engineering, program management, quality, manufacturing, and purchasing to define products that meet customer needs; perform ad-hoc program management as required.
• Coordinate launch activities and timing (minor/major changes) with customers and internal teams; establish follow-up to keep projects on schedule.
• Research and resolve customer issues (pricing, engineering changes, shipping); recommend product modifications; reconcile discrepancies with contracts/agreements.
• Monitor sales performance vs. plan; prepare periodic sales/pipeline reports; implement countermeasures; supply data for forecasts and the business plan.
• Identify new business opportunities and recommend exit/outsource strategies for unprofitable business; perform other duties and special projects as assigned.

Requirements

• Bachelor’s degree preferred (Business Management or Supply Chain Management majors ideal).
• 3–6 years of experience in a similar role.
• MRO and/or industrial sales experience highly desirable.