Outside Plant Engineer

About the role

As an L2 OSP NOC Engineer you will provide second‑line operational support for the MMI network, independently investigating and managing network events across dark fiber, ILA, backbone infrastructure and associated network environments. Working closely with internal engineering teams, vendors and field technicians, you will take ownership of incidents from detection through to restoration, performing advanced troubleshooting, coordinating resources and ensuring timely escalation where required. This role is critical to maintaining network performance and customer confidence within a 24 × 7 operational environment.

Responsibilities

• Monitor network performance across backbone, dark fiber and lit service environments, responding to alarms and service‑impacting events.
• Take ownership of operational incidents from detection through restoration or escalation, ensuring timely resolution and clear documentation.
• Engage vendors, field technicians and internal teams to drive fault resolution and minimise service disruption.
• Provide incident updates, outage notifications and maintenance communications to relevant stakeholders.
• Maintain accurate ticket records, complete effective shift handovers and contribute to process improvements and post‑incident reviews.

Requirements

• 2+ years of experience in a NOC, telecommunications, fiber‑optic, network operations or related technical environment.
• Working knowledge of dark fiber, DWDM, ILA/amplifier sites, splice points, MMVs and broader fiber‑infrastructure environments.
• Hands‑on experience with OTDR testing and trace interpretation for fault isolation and troubleshooting.
• Experience using ticketing and incident‑management systems in an SLA‑driven operational setting.
• Strong analytical, troubleshooting and problem‑solving skills with the ability to make sound decisions during service‑impacting events.
• Excellent communication and organisational abilities, capable of managing priorities and coordinating multiple stakeholders.
• Willingness to work a rotating 24 × 7 schedule, including nights, weekends and holidays.
• Desirable: familiarity with FMS, Viavi, Ciena, Infinera, NSU or similar monitoring technologies; knowledge of Dark Fiber IRU agreements and customer outage processes; experience coordinating vendors and field resources; supporting junior engineers; contributing to RFOs, root‑cause analysis and operational documentation.

Schedule

Rotating 24 × 7 schedule, including nights, weekends and holidays.

Benefits

• Inclusive work environment that values diversity and respects all employees.
• Support for reasonable adjustments during the recruitment process.
• Opportunity to work with a strategic operational partner for critical digital infrastructure across subsea, terrestrial, wireless, data‑centre and NOC environments.
• Focus on operational excellence, customer trust and high‑quality delivery.
• Investors in People Gold accreditation, demonstrating commitment to employee growth and development.