Outside Parts & Service Sales

Basic Functions And Responsibilities

• Marksets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
• Communicates customer complaints to the appropriate department(s) to achieve a quick resolution
• Fulfills the resolution process to achieve maximum customer satisfaction
• Provides parts and service solutions to the customers (maintenance and repair)
• Aids in counter sales to support customer needs, including Saturday work as required
• Manages the coverage, retention, development, and acquisition of all customers within an assigned territory or sales market for parts and service
• Collects and updates customer equipment information (serial numbers, hours, number of rows, etc.) for use in parts, service, and sales marketing promotions
• Provides parts and service solutions to the customers (maintenance and repair)
• Delivers parts to the customers as required (including pulling parts and loading for the day)
• Provides feedback about pricing and promotions of competitors
• Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally
• Attends required training meetings designed to promote overall employee and dealer development
• Provides constructive input on parts and service marketing plans
• Aids in afterhours parts phone service, when necessary

Experience, Skills, And Knowledge Requirements

• High School Diploma or equivalent experience
• 1+ year experience in Parts Department operations
• Ability to use standard desktop applications, such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to work extended hours and weekends
• Excellent customer service skills
• AG background, preferred
• Valid driver’s license for potential driving situations
• Maintains driving records per insurance carrier standards

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting
• Visual: Working with smart devices and manuals
• Driving: Occasional – Short and long distances
• Dexterity: Ability to grasp

Pay

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program.

Schedule

Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount.

Benefits

• Medical and dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Paid holidays
• 401(K) program with employer match
• Company discount

Qualifications

In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.