Outside Mortgage Loan Officer - Base + Commission

About the role

Municipal Credit Union (MCU) is a credit union established over 100 years ago, serving a membership base of over 600,000 individuals. MCU's mission is to help hard-working New Yorkers build better tomorrows, and its vision is to become New York's most loved financial institution.

Responsibilities

• Convert self-sourced leads from networking and referrals from centers of influence (COI).
• Convert leads referred by other MCU lines of business.
• Convert leads received from outside referrals and at the branch into loans by promoting the credit union’s real estate and consumer lending products, services, and programs.
• Interview members and prospects to obtain relevant information and evaluate applicants' financial status, review credit history, debt-to-income ratio, and appraisal reports, to determine and recommend an appropriate loan product.
• Ensure compliance with MCU loan policy, federal, state, and NCUA rules, regulations, and laws.

Requirements

• College degree preferred or equivalent work experience.
• Minimum 2 years in experience in real estate lending.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Tech-savvy.
• NMLS required.

Competencies

• Excellent organizational, verbal, and written communication skills.
• A high achiever and self-starter.
• A team player and understands the role of meeting goals, both team and individual.
• Keenly aware of personal, team, departmental, and company-wide goals and is able to prioritize work to achieve funding goals.
• Demonstrates the ability to excel in a high-stress environment and is able to meet goals and deadlines.
• Demonstrates an unsurpassed commitment to exceptional member service that ensures a world-class experience for each member.
• Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member.
• Follows up to make sure the member’s expectations have been met or exceeded.
• Explain recommendations, products, and services in ways members can easily understand.
• Demonstrates patience, respect, and empathy when dealing with difficult members or their complaints.
• A motivated self-starter who measures self against standards of excellence.
• Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration.
• Takes calculated risks to accomplish goals.
• Actively supports member education events and seminars.
• Demonstrates responsibility for providing timely and accurate information, responses, and decisions to internal and external members.
• Accurately and efficiently performs transactions and member requests.
• Willingly accepts and embraces constructive coaching and feedback as needed.
• Assesses own strengths and weaknesses.
• Schedules time off in advance and avoids unscheduled absences.
• Persuasive and confident.
• Uses clear and simple language to communicate information and decisions to internal and external members.
• Demonstrates sensitivity to cultural and gender differences.
• Demonstrates the ability to use technology to effectively and efficiently perform job functions.
• Has good working knowledge of the following applications: MS Outlook, MS Excel, MS Word, Meridian Link, and all applicable applications.
• Actively participates in and completes all ongoing required loan and sales training.

Benefits

• Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.

Pay

The pay for this position is between $35,500 annually plus commissions. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period.

Equal Opportunity Employer

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.