Outside Mortgage Loan Officer - Base + Commission

About MCU

Municipal Credit Union (MCU) has been serving hard-working New Yorkers for over 100 years, offering affordable financial products and services to a membership base of over 600,000 individuals. Our mission is to help our members build better tomorrows, and we strive to be New York's most loved financial institution.

Overview

This position is responsible for converting self-sourced leads and referrals into loans by promoting real estate and consumer lending products, services, and programs. The role involves interviewing members and prospects, evaluating financial status, and ensuring compliance with loan policies and regulations.

Responsibilities

• Pre-qualify prospective borrowers, prepare preliminary Loan Estimates, and manage pipeline.
• Counsels members on loan denials and advises on improving financial positions and credit scores.
• Promote lending referrals and serve as a subject matter expert.
• Provide product education through seminars and business development visits.
• Identify and pursue opportunities to offer additional products and services.
• Act as the subject matter expert on policies and procedures.
• Recommend and develop efficiencies within the department.
• Participate in ongoing training and development.
• Adhere to regulatory compliance training, including BSA/AML/OFAC.
• Perform other duties as required.

Requirements

• College degree preferred or equivalent work experience.
• Minimum 2 years of experience in real estate lending.
• Ability to perform in a high-volume environment and meet deadlines.
• Technologically proficient.
• NMLS required.

Competencies

• Excellent organizational, verbal, and written communication skills.
• High achiever and self-starter.
• Team player and understands the role of meeting goals.
• Keenly aware of personal, team, departmental, and company-wide goals.
• Excellence in a high-stress environment and meeting goals and deadlines.
• Unsurpassed commitment to exceptional member service.
• Effective response to member needs and concerns.
• Patience, respect, and empathy when dealing with difficult members or complaints.
• Motivated self-starter who measures self against standards of excellence.
• Passionate about increasing loan volume and residual product penetration.
• Supports member education events and seminars.
• Accurately and efficiently performs transactions and member requests.
• Accepts and embraces constructive coaching and feedback.
• Schedules time off in advance and avoids unscheduled absences.
• Persuasive and confident.
• Clear and simple language to communicate information and decisions.
• Sensitivity to cultural and gender differences.
• Good working knowledge of applications: MS Outlook, MS Excel, MS Word, Meridian Link, and applicable applications.
• Participates in and completes all ongoing required loan and sales training.

Benefits

• Pay range: Between $35,500 annually plus commissions.
• Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.

Equal Opportunity Employer

Municipal Credit Union (MCU) is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.