Outside Food & Beverage Supervisor

About the role

The Outside Food & Beverage Supervisor is responsible for delivering exceptional service to members and guests, ensuring a positive dining experience that promotes satisfaction and member retention. This role involves coordinating with various club departments to manage the setup, food preparation, organization, sanitation, and service of food and beverage items in outdoor areas, such as the snack bar, pool, or other outdoor food & beverage outlets. Additionally, the job will oversee the financial performance of the snack bar, monitor inventory, maintain cleanliness, and ensure the overall appearance of the operation meets Club standards.

Responsibilities

• Maintain Invited’s high service standards as outlined in the F&B service training program.
• Ensure outside food & beverage staff follow club procedures and uphold the club standards.
• Train and oversee outside food & beverage staff in daily operations, ensuring consistency in service and adherence to quality expectations.
• Oversee the setup, daily prep, and organization of the snack bar.
• Accurately execute member and guest orders and requests in a timely manner.
• Greet members by name and provide a warm, welcoming atmosphere.
• Collect payments or club membership cards for all transactions.
• Oversee the proper financial closing of the snack bar daily, including cleaning duties.
• Communicate with Food & Beverage Director regarding special product needs, or any issues with food quality or presentation.
• Ensure the snack bar and kitchen are cleaned and sanitized daily.
• Provide a warm welcome by greeting members and guests by name and ensuring their needs are met throughout the event.
• Ensure all side work is completed, including maintaining clean and organized work areas, refilling and stocking containers and supplies, and ensuring sanitary conditions as outlined in the service standards.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Complete additional duties as assigned by management.

Requirements

• High school diploma or equivalent.
• Prior experience in food & beverage service.
• Food Handler and Alcohol Server Certifications in compliance with state and city regulations.
• Completion of food & beverage service training.
• Strong communication skills with clear, articulate speech and the ability to follow instructions effectively.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Additional Duties

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

What We Offer

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members).

Company Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer.