Outreach Worker

Responsibilities

• Perform community-based outreach activities such as home visits, provider visits, telephone calls and correspondence.
• Confirm patient information and coverage via EPACES.
• Follow engagement activities from an assigned calendar provided monthly.
• Document all patient outreach activities in the Health Home EMR (electronic medical record), complete a Time Log reflecting the outreach activity and submit to Intake Coordinator daily.
• If an Intake is agreed upon with potential enrollee complete the Demographics Form, A FACT GP, and the correct Health Home releases form.
• Upon return to the office complete a Time Log and a Progress Note in the Health Home EMR.
• Prepare and maintain Health Home intake packets for each individual Health Home.
• Respond to calls from Health Home regarding patients at noted hospital Emergency Rooms.
• Complete Intakes as assigned.
• Complete Bottom-Up Screening Forms as needed.
• Any tasks or duties assigned by Managing Staff and/or Program Director.

Qualifications

• A High School Diploma or GED.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Knowledge of community resources, sensitivity towards persons with chronic illnesses and mental health related conditions.
• Willingness to conduct field work in the community to connect with clients and available to travel throughout the required catchment area as needed by navigating the public transportation systems.
• Available to work a flexible schedule or non-traditional work hours as needed in response to program and staff needs.