Outreach Support Representative Consultant - 27267

About the Role

The Temporary Outreach Representative will provide flexible support for outreach, recruitment, enrollment, and family engagement initiatives across New York City. This position is ideal for individuals who enjoy working directly with families and communities in a fast-paced, mission-driven environment. The selected candidate will serve as a public-facing representative of the Office of Student Enrollment (OSE), helping families understand admissions, application, registration, and enrollment processes while connecting them to educational opportunities and resources available through New York City Public Schools (NYCPS).

Responsibilities

• Support outreach events, workshops, enrollment fairs, and information sessions throughout New York City.
• Staff resource tables at schools, community-based organizations, libraries, and community events.
• Conduct phone outreach campaigns to families regarding admissions, enrollment, registration deadlines, and program opportunities.
• Assist with canvassing efforts and distribution of outreach materials in targeted communities.
• Support application, recruitment, and enrollment campaigns for early childhood and K-12 admissions initiatives.
• Provide families, community members, and partner organizations with information regarding admissions, registration, enrollment processes, and educational opportunities.
• Serve as a point of contact for families seeking information and assistance related to OSE programs and services.
• Support the development and maintenance of relationships with community organizations, schools, faith-based organizations, and other stakeholders to strengthen outreach efforts.
• Assist with the facilitation of trainings, workshops, and informational sessions for families and community partners.
• Identify and escalate complex inquiries to the appropriate program staff or NYCPS office for resolution.
• Assist with event setup, operations, and breakdown.
• Collect and maintain outreach activity records and assist with data collection, reporting, and activity tracking via CRM or other designated systems.
• Support high-volume seasonal initiatives, enrollment campaigns, and special outreach projects.
• Provide multilingual outreach support when applicable.
• Support the P311 Call center and other OSE teams by responding to incoming calls and electronic correspondence from families and staff in need of support.
• Submit applications on behalf of families for 2K, 3K, Pre-Kindergarten, and Kindergarten, using the MySchools application system.
• Perform related duties as assigned.

Qualifications

Preferred:

• Ability to travel throughout the five boroughs of New York City.
• Availability to work flexible schedules, including evenings and weekends, as needed.
• Ability to assist with transporting and distributing outreach materials and event supplies.
• Ability to participate in outdoor outreach and canvassing activities in varying weather conditions.

Pay

$30 hourly rate. Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.

Note: This is a temporary, full-time position. New York City residency is not required, but applicants from the New York City tri-state area are encouraged to apply.