Outreach Subject Matter Expert (SME)

Responsibilities

• Troubleshoot system issues and perform first-level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket-tracking system.

Qualifications

• An NSA TS/SCI with Polygraph.
• 15 years of hands-on experience with Intelligence Community (IC) tools and capabilities.
• A high school diploma.
• Understanding of product workflows in an operational environment.

Desired Qualifications

• A bachelor’s degree.
• Operational experience as an analyst.

Pay

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

The Proposed Salary Range For This Position Is $84,900 - $178,400