Outreach Specialist - PENN - Tuesday-Saturday 7am-3:30pm

Outreach Specialist – Transit Homeless Outreach (Full‑Time, 37.5 hours/week, field‑based, 24/7 program). The Transit Homeless Outreach team meets New Yorkers sleeping in the subway system where they are, building trust and helping individuals transition into housing and stability.

Responsibilities

• Conduct compassionate, street‑based outreach in transit locations.
• Connect clients to housing, medical, mental‑health, and substance‑use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high‑need areas, including end‑of‑line stations.
• Collaborate with partner agencies and outreach teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.
• Preferred: experience in outreach, social services, or behavioral health.
• Interest in working with individuals experiencing homelessness, mental illness, or substance use.
• Preferred bilingual ability (Spanish, Polish, Russian, Chinese, or Korean).
• Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

Working Environment

• Highly active, field‑based role in transit stations, public spaces, and outdoor environments in all weather.
• Engage individuals in crisis or with complex behavioral‑health needs.
• Work closely with individuals who may have limited access to hygiene and personal care and may present with unmet self‑care needs.
• Standing, walking, and traveling for extended periods.

Benefits

• Hands‑on experience in outreach, assessment, and housing navigation within NYC’s homeless services system.
• Training in harm reduction, trauma‑informed care, and Housing First.
• Supervision, mentorship, and clear internal growth pathways.
• Tuition assistance and professional development support.
• CPR/First Aid certification provided.
• Medical benefits and paid sick time starting Day One.
• 3+ weeks vacation, 12 holidays, plus personal time.
• 403(b) with employer match.
• Mission‑driven team committed to staff wellbeing.

Schedule

• Full‑time, 37.5 hours/week.
• Day, evening, and overnight shifts available.