Outreach Specialist - PENN - Thursday-Monday 7am-3:30pm

Responsibilities

• Conduct compassionate, street‑based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance‑use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high‑need areas, including end‑of‑line stations.
• Collaborate with partner agencies and outreach teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.
• Preferred: Experience in outreach, social services, or behavioral health.
• Interest in working with individuals experiencing homelessness, mental illness, or substance use.
• Preferred languages: Spanish, Polish, Russian, Chinese, or Korean.
• Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

Working Environment

This is a highly active, field‑based role. You must be comfortable working in transit stations, public spaces, and outdoor environments in all weather; engaging individuals in crisis or with complex behavioral health needs; and working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self‑care needs. The position requires standing, walking, and traveling for extended periods.

Schedule

Full‑time, 37.5 hours per week. Day, evening, and overnight shifts are available.

Benefits

• Medical benefits and paid sick time starting Day One.
• 3+ weeks vacation, 12 holidays, plus personal time.
• 403(b) retirement plan with employer match.
• Tuition assistance and career advancement opportunities.
• Training in harm reduction, trauma‑informed care, and Housing First.
• Supervision, mentorship, and clear internal growth pathways.
• CPR/First Aid certification provided.