Outreach Specialist I

Responsibilities

• Contacts Health Plan members via provided lists to secure appointments with field providers to deliver complete health risk assessments
• Follows specific talking points and protocols associated with member outreach calls
• Secures visits via scheduling software efficiently, utilizing all available provider capacity when possible
• Demonstrates excellent customer service skills at all times
• Utilizes exceptional communication and social skills to clearly explain the importance of agreeing to complete the annual assessment
• Utilizes up to six (6) different software applications simultaneously, often while the member is on the line
• Conduct follow up calls to members one business day prior to scheduled date to ensure the visit success and to minimize provider frustration, member abrasion as well as to meet budgeted call volumes and completed appointments
• Confirms and verifies all demographic and contact information as well as follow HIPAA guidelines on every call when applicable
• Verifies member’s insurance active status and accurately enters the insurance information at the time of patient registration
• Escalates any problems or concerns associated with field providers to the manager
• Mets set performance standards and departmental goals and metrics

Qualifications

• High School graduate or equivalent
• Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
• Self-motivated and able to work independently
• Demonstrable success in quickly building telephonic relationships with prospective customers

Benefits

• Health, Dental, Vision, Disability & Life Insurance
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!