Outreach Specialist I
Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered in Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states and employs more than 200 primary care providers to deliver patient‑centered care under an integrated, team‑based, physician‑driven model. Mission: To bring personalized, quality‑based healthcare to the home of patients who have difficulty accessing care. Shared Vision: Every patient deserves access to quality healthcare. Values: The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Established in 11 states. Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today.
Responsibilities
- Contacts Health Plan members via provided lists to secure appointments with field providers to deliver complete health risk assessments
- Must follow specific talking points and protocols associated with member outreach calls
- Secures visits via scheduling software efficiently, utilizing all available provider capacity when possible
- Demonstrates excellent customer service skills at all times
- Utilizes exceptional communication and social skills to clearly explain the importance of agreeing to complete the annual assessment
- Utilizes up to six (6) different software applications simultaneously, often while the member is on the line
- Conduct