Outreach Medical Receptionist

Position Purpose

The Medical Receptionist provides first and last impressions of the organization so must be customer-focused and professional in carrying out responsibilities. The Center Receptionist is responsible for general office duties including, but not limited to, maintaining provider schedules, checking patients into and out of the health center, answering telephones, and filing.

Benefits

• Insurance - Medical, Dental, Vision, Life, and Disability
• 403(b) Retirement with up to 8% match - Starts at 3% and increases with time of service
• Employee Assistance Program
• Paid Time Off (PTO)
• Annual Reviews and Increases
• Tuition Reimbursement – Eligible after 2 years of service
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of service

Education/Certification

A high school diploma or GED certificate, required.

Required Knowledge

• Successful completion of in-house training

Skills/Abilities

• Ability to attend to multiple tasks at the same time
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
• Effective oral and written communication skills
• Ability to work with persons from wide diversity of social, ethnic, and economic backgrounds is necessary

Essential Functions and Basic Duties

• Greets patients, visitors and employees
• Receives calls and schedules appointments
• Answers/screens telephone calls and forwards to appropriate personnel
• Records phone messages and distributes appropriately
• Accurately enters patient information into the computer
• Assembles patient medical record
• Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages
• Aids management in reaching personnel from other departments when needed for consultation and referral
• Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked
• Aids patients with completing information forms, as needed
• Accurately documents in patient medical/dental record as needed
• Accurately types and sends correspondence, memos, notices, and reports
• Sorts, files, and retrieves correspondences, records, and documents upon request
• Operates standard office machines and equipment
• Sorts/collates mail and printed materials/notices for distribution
• Makes confirmation calls to patients for appointments
• Accurately codes all diagnoses in Electronic Health Records based on completed encounter forms
• Collects and accurately input patient payments into practice management system
• Participates in the Quality Improvement Program and serves on other committees as assigned
• Travels when necessary to meet operational needs
• May supervise student employees in specified tasks
• Performs miscellaneous job-related duties as assigned