Outreach Manager — Substance Use Disorder (Pennsylvania)

The Opportunity

You'll run referral growth for Pennsylvania, one of our growth states, a market with deep treatment infrastructure and one of the oldest populations in the country. You'll lead a team of field Outreach Coordinators, each working a defined territory, while carrying your own book of the state's most strategic referral accounts.

What You'll Do

• First 90 days:
  • Get into the field immediately. Work the state's existing referral relationships yourself and shadow the enrollment and coaching workflow end to end before changing anything.
  • Take over coordinator hiring already in motion: own the remaining hires, and make the final calls on your team.
  • Pressure-test the drafted Pennsylvania territory model and finalize it with the Director: hub markets, drive-time territories, and the account universe for each.
  • Set the operating cadence for your team in our CRM: activity standards, pipeline hygiene, and a weekly review rhythm.
• First year:
  • Own the Pennsylvania referral number. Report monthly to the Director by territory and channel.
  • Ramp every coordinator to a defined productivity standard, and coach or exit where the standard isn't met.
  • Carry a personal book of strategic accounts: multi-site treatment groups, health systems, drug courts, and the state's highest-value referral relationships.
  • Be in the field 3–4 days a week: joint calls with coordinators, key account meetings, in-services, and the conferences and community events that matter in this state.
  • Adapt the national playbook to Pennsylvania: the treatment-provider map, county referral patterns, and the differences between the state's major markets.
  • Keep CRM data clean across the team. Own data quality for the state's territory dashboards.
  • Work within Accountable's compliance standards to ensure compliant sales operations across your team.
  • Feed market intelligence to the Director and the payor sales team: competitor moves, partner needs, and plan-level opportunities your team surfaces in the field.

Who You Are

• Based in Pennsylvania with a valid driver's license and reliable transportation. You know this isn't a desk job.
• 5+ years of business development or outreach in behavioral health, addiction treatment, post-acute, or healthcare services. You know what a discharge planner's day looks like.
• You've managed or formally mentored field outreach or sales staff, and you've held people to a number.
• You have real referral relationships in Pennsylvania's behavioral health community, or you can show us how fast you've built them somewhere else.
• You've generated referral demand for services paid through different channels, including private pay. You know how the conversation changes when the answer to “what does it cost” is private pay versus covered.
• Disciplined about CRM and pipeline hygiene, for yourself and the people you manage.
• Comfortable in very different rooms: a treatment center CEO, a hospital social worker, a worried parent.

Nice to Have

• Experience in the Philadelphia or Pittsburgh metro treatment markets, or another dense recovery market.
• You've opened a new territory from zero and can talk ramp specifics.
• Personal or family recovery experience. Valued here, never required.

Benefits & Logistics

• $90,000-$115,000 + bonus
• Competitive medical, dental, and vision; PTO
• Mileage and travel reimbursement for in-state field work.