Director of Outreach — Substance Use Disorder (Remote - National)

The opportunity

The opportunity

What you'll do

• Get into the field early. Ride along on existing referral relationships and shadow the enrollment and coaching workflow end to end before changing anything.
• Take over hiring already in motion. We are recruiting Outreach Managers and Coordinators concurrently; you'll inherit the pipeline mid-stream, own the remaining hires, and make the final calls on your team.
• Put your stamp on the operating cadence: activity standards, pipeline stages, and reporting rhythm in our existing CRM.
• Pressure-test our drafted territory model against your playbook and finalize it: hub cities, drive-time catchments, and account universes per territory.
• Personally open two or three national or multi-site accounts so the field team has reference wins to point to.

Who you are

• 10+ years of business development in behavioral health, addiction treatment, post-acute, or healthcare services. You know what a discharge planner's day looks like.
• 5+ years leading a national or multi-region field outreach organization, including managing managers. You've hired, ramped, and when necessary exited both reps and the leaders above them.
• A documented playbook you've run at national scale: territory design, ramp math, quota and comp structures, activity standards, CRM architecture. And the judgment to adapt it here rather than transplant it.
• You've led referral or demand generation for services paid across a payer set that includes cash pay. You know how the conversation with a referral source changes when the answer to “what does it cost” is private pay versus covered.
• You've opened new markets and carried the number for them, and you can talk specifics: ramp math, CAC, conversion rates.
• Working fluency in Medicare, from eligibility and covered services to how MA plans and ACOs make referral decisions. You don't need to be a reimbursement expert; you need to be credible in the room.
• Fluency in the SUD treatment continuum: detox, residential, PHP/IOP, MAT, sober living, and the aftercare gap we fill.
• Disciplined about CRM and builds reporting other people actually use.
• Comfortable in very different rooms: a hospital social worker, a treatment center CEO, a worried parent.
• Valid driver's license. Expect real field time; this job doesn't run from a dashboard.

Nice to have

• Existing referral relationships in major behavioral health markets.
• Experience running a field team whose referrals fed covered-lives contracts, working alongside a payor contracting or managed care team.
• Familiarity with EKRA/AKS-compliant business development structures in the SUD space.
• Personal or family recovery experience. Valued here, never required.

Benefits & logistics

Compensation depending on experience: $140,000-$180,000 + bonus + equity
Competitive medical, dental, and vision; PTO; remote-first with company-paid travel.