Outreach Liaison - Phialdeplphia

What Makes You the Ideal Candidate?

You possess exceptional emotional intelligence that enables you to read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms. You maintain emotional stability when faced with patient rejection, distress, or crisis situations. You demonstrate genuine empathy without becoming emotionally overwhelmed. You adapt your communication style fluidly across diverse populations and cultural contexts. You are proven resilient through maintaining effectiveness under conditions of uncertainty and emotional intensity, quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection. You create novel solutions when conventional approaches fail with resistant patients. You maintain clear personal/professional boundaries while building authentic connections.

Field Engagement Excellence

• Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services
• Navigate complex healthcare and social service systems to effectively guide patients through care options
• Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care
• Build and strengthen Author Health's network of trusted referral partners in the community

Performance & Documentation Leadership

• Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals
• Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care
• Work collaboratively with internal outreach and care teams to ensure seamless patient transitions
• Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches

Remote Work Excellence

• Maintain high productivity and motivation in a fully remote, dynamic work environment
• Participate actively in virtual meetings while spending majority of time in field-based patient engagement
• Demonstrate strong tech proficiency across multiple software systems for daily work execution

Essential Qualifications

• 3+ years of experience in direct service roles working with vulnerable populations in community settings
• 3+ years of healthcare outreach, community engagement, or related field experience preferred
• Demonstrated history of helping clients access and utilize complex service systems
• Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
• Experience working under targets and quotas with proven track record of meeting performance goals

Core Competencies

• Exceptional communication skills with ability to initiate conversations and build connections quickly
• Strong ability to work independently and meet monthly outreach goals successfully
• Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Cultural responsiveness and ability to adapt approach to diverse populations

Technical & Practical Requirements

• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)
• Strong tech proficiency and comfort using multiple software systems
• Basic proficiency in Google Suite and video conferencing platforms
• Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
• Adherence to HIPAA regulations and strict confidentiality standards
• Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices