Outreach Liaison - Orlando
Job Summary
At Author Health, we connect vulnerable patients with life-changing mental health care, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. We are seeking an exceptional Outreach Liaison who can excel in connecting patients with critical mental health services.
About the role
This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.
What Makes You the Ideal Candidate?
You Possess Exceptional Emotional Intelligence That Enables You To Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms
Maintain emotional stability when faced with patient rejection, distress, or crisis situations
Demonstrate genuine empathy without becoming emotionally overwhelmed
Adapt your communication style fluidly across diverse populations and cultural contexts
Experience Requirements
Located in Orlando, FL
3+ years of experience in direct service roles working with vulnerable populations in community settings
3+ years of healthcare outreach, community engagement, or related field experience preferred
Demonstrated history of helping clients access and utilize complex service systems
Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
Experience working under targets and quotas with proven track record of meeting performance goals
Core Competencies
Exceptional communication skills with ability to initiate conversations and build connections quickly
Strong ability to work independently and meet monthly outreach goals successfully
Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges
Proven history of helping clients access and utilize complex service systems
Strong tech proficiency and comfort using multiple software systems
Basic proficiency in Google Suite and video conferencing platforms
Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
Adherence to HIPAA regulations and strict confidentiality standards
Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices
Why Join Author Health?
Competitive compensation and benefits
Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
Retirement savings plan (401k) with up to 3.5% company match
Mileage reimbursement for extensive field travel
Generous paid vacation and sick leave
11 paid holidays throughout the year (9 standard + 2 flex holidays)
Purpose-driven work making measurable difference in lives of people with serious mental illness
Innovative startup environment with opportunities for process improvement and professional development
Remote-first culture with emphasis on results and patient outcomes
Collaborative team environment with seamless handoffs to clinical care teams
Essential Qualifications
Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)
Strong tech proficiency and comfort using multiple software systems
Basic proficiency in Google Suite and video conferencing platforms
Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
Adherence to HIPAA regulations and strict confidentiality standards
Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices
Qualifications
Professional growth and impact
Remote-first culture with emphasis on results and patient outcomes
Collaborative team environment with seamless handoffs to clinical care teams
Skills
Field engagement excellence
Performance & documentation leadership
Remote work excellence
Benefits
Competitive base salary with individual performance-based bonus structure
Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
Retirement savings plan (401k) with up to 3.5% company match
Mileage reimbursement for extensive field travel
Generous paid vacation and sick leave
11 paid holidays throughout the year (9 standard + 2 flex holidays)
Pay
Competitive base salary with individual performance-based bonus structure
Schedule
Full-time, remote position