Outreach Leader

About the role

We take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Primary Care Clinic Team is responsible for delivering a high-quality, coordinated care experience for our patients at our clinics and within the healthcare system.

What You'll Do

• Community building
• Prospecting, engaging, and building relationships with community organizations
• Fostering a sense of community in Hopscotch clinics
• Planning, executing, and attending Hopscotch events
• Attending community events and engaging with prospective patients and/or partners
• Sales
• Thinking strategically to develop local relationships and partnerships
• Developing, implementing, and executing an effective sales strategy to achieve patient acquisition targets
• Generating leads by prospecting, building, and maintaining relationships throughout the community
• Performing outreach via email, phone, and networking to foster prospective patients
• Collaborating with marketing efforts to maximize effectiveness of outreach activities
• Developing sales plans and forecasts over various time horizons (e.g., 3-month, 6-month) and measuring and reporting out progress to those plans
• Relationship management
• Following up with new patients to collect feedback and ensure their needs are being met
• Tracking full-cycle outreach activities into Customer Relationship Management (CRM) system and other relevant business applications, from inputting new leads to successfully onboarding and retaining patients
• Collect and document feedback from prospects and patients and adapt outreach to address challenges
• Develop a portfolio of collaborative and mutually beneficial partnerships with community and business partners; create plans and manage plans to grow partnerships
• Measure and report out on key sales and account metrics and performance to plan

About You

You would be a great fit for this position if you are interested in helping patients navigate their insurance eligibility and benefits, have basic knowledge of healthcare with an appetite for learning more, and have strong communication, collaboration, and interpersonal skills. Previous experience in healthcare is not required.

About Hopscotch Primary Care

We believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.