Outreach, Intake and Admission Specialist

Brief Description Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Outreach, Intake and Admissions Specialist to help further our mission. The Outreach, Intake and Admissions Specialist is responsible for expanding access to Cynthia Day Family Center’s residential treatment services for pregnant and parenting women with substance use disorders. Through strategic statewide outreach, referral development, and community education, this position builds relationships that generate appropriate referrals and strengthens awareness of program services. The Specialist owns the intake and admission pathway from initial referral through admission, coordinating with clients, referral sources, and internal clinical, medical, and residential teams to ensure a timely, organized, and welcoming transition into care. The Specialist provides compassionate, person-centered support while maintaining strong professional boundaries, demonstrating sound judgment and protecting confidentiality and ethical standards in all interactions with current and former clients. The role is also responsible for maintaining connection with women following discharge through peer support, outreach, and the development of alumni programming. Location: 615 Amherst Street, Nashua, NH Schedule: Full-time salaried, Monday through Friday with occasional evening and weekend hours ) About Cynthia Day Family Center Our Substance Use Disorder (SUD) residential program that provides addiction treatment to pregnant and parenting women in an effort to keep families together. What You’ll Do Referral Development Identify and cultivate new referral sources.Educate partners about program eligibility, services, referral processes, and availability.Follow-up proactively with referral partners to strengthen ongoing referral pipelinesResourcefully track down information quickly Self-Direction & Initiative Independently plan outreach activities, prioritize high-value referral opportunities, and manage a statewide territory.Spend significant time in the community rather than primarily working from an office.Create a deliberate outreach strategy versus simply attending events. Organization & Referral Tracking Document outreach contacts, monitor referral activity, schedule follow-up activities, and identify referral trends.Use Excel or other tracking system to measure outreach effectiveness. Intake and Admission Coordination Take full ownership of the referral pathway to turn appropriate referrals into successful admissions while creating a positive first experience for women and families entering the program.Demonstrate the ability to effectively coordinate the intake and admission process from initial referral through admission, ensuring all required steps are completed accurately and timely.Work collaboratively with clinical, medical, residential, administrative, and community partners to ensure a coordinated and efficient transition into residential treatment.Provide SUD screenings to clients, both in person and via telehealth, and assist those who screen positive in obtaining a complete SUD assessment and access to treatment if indicated. Essential Duties And Responsibilities Provide outreach to potential clients’ state wide, this position requires travel to high need areas to ensure screenings and education are being completed to enhance access to care.Assist clients in overcoming barriers to obtaining needed SUD servicesAssist clients with aftercare supportFacilitate communication and coordinate services between providersMotivate patients to be active, engaged participants in their treatmentEffectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutionsFamiliarity with community services and resources availableAbility to provide culturally appropriate SUD education and information, assist people in receiving the care they need, give informal counseling and provide motivational enhancement to potential clients.Maintain strong professional boundaries, confidentiality, and ethical standards in all interactions with current and former clients.Identify and put into place processes that will ensure clients have easy access to treatment.Promotes community relations; anticipates and responds to the needs of others; assists others in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity.Maintain a neat, clean and professional appearance.Conduct oneself in a manner that promotes safety.Work collaboratively and effectively within a team.Establish positive, supportive relationships with participants.Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staffContinuously expand knowledge and understanding of community resources, substance use disorders, harm reduction and trauma informed care.Identify and apply appropriate role definition and skilled boundaries. Core Competencies And Skills Compassionate Service: Approaches work with empathy and a commitment to making a positive impact on clients, colleagues, and community.Respect & Dignity: Treats all individuals with dignity and values personal experiences, identities, and perspectives.Collaborative Mindset: Works cooperatively with others to achieve common goals.Effective Communication: Communicates clearly and honestly to build trusting relationships.Integrity & Accountability: Acts ethically, takes responsibility for actions, and follows through on commitments.Adaptability & Innovation: Encourages thoughtful risk taking, demonstrates curiosity, and embraces change Requirements What We’re Looking For Required Qualifications Must have Certified Recovery Support Worker (CRSW) or be within 90 days of becoming certifiedHigh School Diploma, GED, or equivalentAbility to work independently and professionally Active driver’s license in good standing with reliable transportationStrong oral, written and reading communication skillsAbility to understand verbal and written instructionsExcellent interpersonal, organizational, and problem-solving skillsRespectful of people and their cultural, religious and ethnic differencesExperience in providing community outreachBasic computer skills Preferred Qualifications At least one year of experience providing community outreachLived experience with SUD, homelessness, or DCYF involvement Experience working with individuals with substance use disorders (SUD)Bi- or Tri- lingual Spanish/Portuguese/EnglishKnowledge of Microsoft Office and Athena Health (aka Centricity)Familiarity with harm reduction and trauma informed careExperience working in a multicultural setting Summary Why Join Harbor Care? Are you looking for a career where you can make a meaningful impact every day? At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is an innovative, mission-driven nonprofit providing housing, healthcare, behavioral health services, and substance use treatment across New Hampshire. We believe that stable housing combined with integrated support services creates lasting pathways out of homelessness and toward recovery. Benefits That Support Your Quality Of Life At Harbor Care, we recognize that supporting our employees both personally and professionally is essential. We are committed to offering a comprehensive benefits package designed to promote health, financial wellness, work-life balance, and overall quality of life for you and your family. Harbor Care's comprehensive benefit package include: Medical, dental, and vision insuranceEmployee-paid life insurance optionsGenerous paid time off and company-paid holidays401(k) retirement plan with an excellent employer matchEmployee wellness and support resourcesOpportunities for professional growth and development We believe in investing in our employees so they can continue making a meaningful impact in the communities we serve. Harbor Care is committed to fostering a respectful, professional, and supportive workplace for all employees. Harbor Care is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and organizational needs in compliance with applicable federal, state, and local laws.