Outreach & Enrollment Supervisor -San Leandro

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms.

About the role

The Outreach & Enrollment Supervisor leads Habitat Health's Outreach and Enrollment team, driving participant growth through strategic leadership, operational excellence, and talent development. This role oversees the end-to-end outreach, intake, and enrollment functions, ensuring prospective participants receive a seamless, participant-centered experience from initial engagement through enrollment. Partnering closely with center leadership and cross-functional teams, the Outreach & Enrollment Supervisor develops high-performing teams, strengthens community partnerships, removes operational barriers, and leverages data-driven insights to achieve organizational growth goals while ensuring compliance with applicable regulatory requirements.

Responsibilities

• Leads, coaches, and develops a high-performing Outreach and Enrollment team by fostering accountability, professional growth, continuous learning, and a culture of belonging.
• Develops and executes outreach and enrollment strategies that drive participant growth, strengthen referral partnerships, and support organizational objectives.
• Monitors team performance, operational metrics, and enrollment outcomes, using data and insights to identify opportunities, improve performance, and remove operational barriers.
• Partners with center leadership and cross-functional teams to deliver a coordinated, participant-centered enrollment experience and support successful transitions into the PACE program.
• Provides leadership and guidance on complex enrollment cases, participant eligibility, family dynamics, and operational challenges to support informed decision-making and positive participant outcomes.
• Builds and maintains strategic relationships with healthcare providers, community organizations, referral partners, and other external stakeholders to expand referral networks and strengthen community engagement.
• Leads community outreach initiatives, educational events, and local growth activities that increase awareness of Habitat Health's PACE program and support market growth.
• Ensures compliance with applicable federal and state regulatory requirements, as well as Habitat Health policies and procedures, through operational oversight, quality monitoring, and continuous coaching.
• Drives continuous improvement by identifying best practices, streamlining workflows, and implementing solutions that enhance participant experience, operational efficiency, and team performance.
• Performs other related duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Marketing, or a related field, or an equivalent combination of education and relevant leadership experience.
• Minimum of three (3) years of experience in healthcare sales, outreach, enrollment, business development, care navigation, social services, community engagement, or a related healthcare environment.
• Minimum of one (1) year of experience leading, coaching, mentoring, or developing individuals or teams, with demonstrated success in driving performance, developing talent, and achieving business objectives.
• Experience working with older adults, frail elderly populations, caregivers, or within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.
• Demonstrated ability to develop and execute growth strategies while managing operational performance and achieving organizational goals.
• Strong leadership, coaching, and talent development skills, with the ability to build engaged, high-performing teams and foster a culture of accountability, collaboration, and continuous improvement.
• Strong communication, relationship-building, and collaboration skills, with the ability to effectively engage team members, participants, caregivers, providers, community partners, and organizational leaders.
• Demonstrated ability to analyze operational and performance data to inform decision-making, prioritize initiatives, and improve organizational outcomes.
• Experience using Microsoft Office, including Excel, and the ability to quickly learn Customer Relationship Management (CRM), Electronic Medical Record (EMR), and participant relationship management systems.
• Demonstrated ability to manage competing priorities, navigate ambiguity, and lead effectively within a fast-paced, evolving environment.
• Proof of a valid driver's license, reliable personal transportation, and automobile insurance that meets applicable state requirements, with the ability to travel throughout the service area.
• Meets all applicable participant-facing health requirements, including TB screening and required immunizations.
• Aligns with our purpose and our values and is excited about living those out in daily practice.
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have

• Experience leading outreach, enrollment, intake, or growth teams within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.
• Knowledge of PACE, CMS, DHCS, and applicable federal and state regulatory requirements related to outreach, participant eligibility, enrollment, and care coordination.
• Experience developing strategic community partnerships and provider referral networks that support sustainable organizational growth.
• Bilingual: Spanish, Mandarin, or Cantonese.

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work in healthcare, administrative, community, or remote environments, depending on role needs.
• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.
• Remain stationary and/or move about for extended periods, consistent with job duties.
• Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).
• Travel between work sites or community locations as needed.
• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.
• Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.
• Lift, carry, push, or pull supplies, equipment, or materials typically up to 25–50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities.

Pay

The anticipated base salary range for this position is $94,000 - $116,000. This position is also eligible for a target annual bonus and may be eligible for additional incentive compensation, as applicable. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

Benefits

• Medical, dental, and vision insurance.
• Paid parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Flexible spending accounts.
• 401(k) savings plan that includes a match.
• Paid time off.
• Company paid holidays.