Outreach & Enrollment Coordinator

About the role

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

The Outreach & Enrollment Coordinator plays a vital role in supporting patient engagement and access to care at Neighborhood Health Center (NHC). This position focuses on outreach, patient assistance and care coordination to ensure that individuals are connected to primary care, dental services and health coverage. The Outreach & Enrollment Coordinator identifies and assists patients with Oregon Health Plan enrollment and renewal, facilitates new patient access to care including overcoming barriers that prevent them from attending their first appointment and supports efforts to maintain accurate provider attribution.

Responsibilities

• Identify patients eligible for the Oregon Health Plan and conduct outreach to offer assistance with applications.
• Utilize roster management tools to identify and reach out to newly assigned NHC patients to facilitate engagement in primary and dental care.
• Identify and contact new patients assigned to NHC who have been hospitalized or visited the emergency department offering an appointment to establish care.
• Perform outreach to assist dental patients assigned to NHC in closing gaps in their care.
• Track outreach data and document interactions in the electronic health record (EHR) and excel spreadsheet.
• Provide in-person or virtual assistance for patients and community members in applying for or renewing OHP coverage, including navigating application updates and understanding benefits.
• Ensure accurate attribution of patients to NHC with their insurance payors.
• Support patients with out-of-network insurance in accessing in-network providers.
• Support patients in scheduling medical or dental appointments if lacking a primary care or dental provider.
• Assist new patients in reducing barriers to care such as setting up MyChart accounts or connecting to transportation services for their first appointments.
• Assist with training new employees in outreach and enrollment workflows and strategies.
• Participate in process and system improvement initiative to enhance department services.
• Attend care team meetings as appropriate.
• Travel to clinic sites and community events as needed.
• Perform other duties as assigned.

Requirements

• High school diploma, or equivalent, is required; some higher-level education or vocational training is preferred.
• One year of customer service-related experience, or clerical related experience, is required.
• Must be able to obtain OHP assister number.
• One year of related experience and/or training, or equivalent combination of education and experience, is required.
• Bilingual/bicultural proficiency (Spanish/English spoken and written) is strongly preferred, but not required.
• Community Health Worker (CHW) training or experience is preferred, certification on the Oregon Traditional Health Worker Registry is not required.

Skills

• Understanding of OHP eligibility, enrollment