Outreach Counselor-CSP

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support.

About the role

Join our Community Service Program (CSP) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Responsibilities

• Attend required meetings and trainings, maintain program productivity expectations, develop therapeutic rapport with individuals served, and complete other responsibilities as assigned.
• Maintain professional and collaborative relationships with providers and supports involved in the care of individuals served.
• Help individuals access community resources, including health insurance, food and nutritional assistance, housing placement and stabilization, financial and utility assistance, educational and vocational supports, and legal assistance.
• Coordinate with appropriate members of the individual’s care team, including probation and parole officers, primary care physicians, nurses, mental health and substance use providers, and natural supports, with the individual’s written consent.
• Complete Bio-Psycho-Social Assessments, Individualized Action Plans, Safety Plans, and Disenrollment Plans in collaboration with providers and supports, under the guidance of the Clinical Supervisor.
• Act as the primary point of contact for individuals on the caseload, ensuring their needs are identified and addressed.
• Meet individuals admitted to 24-hour facilities, including hospitals and substance use disorder treatment facilities, in person or via Telehealth and maintain regular contact during their stay to assist with discharge planning and re-engagement with outpatient providers, community services, and social supports.
• Provide in-person, telephonic, and Telehealth care management supports to individuals served through an integrated health model that promotes improved health, independence, self-sufficiency, reduced risk of future criminal behavior, and increased community tenure.

Requirements

• 1–2 years of work experience in a related behavioral health, substance use, correctional, and/or human services field required.
• High School Diploma or GED required.
• Valid driver’s license required, with a vehicle available for use during all working hours; vehicle must be registered and inspected in accordance with 540 CMR 4.00.
• Strong communication, organization, time management, cultural competence, collaboration, and relationship-building skills.

Qualifications

• Bilingual Spanish and English speaking preferred.
• Community Health Worker Certification and/or Bachelor’s Degree preferred.
• Lived experience of involvement in the criminal justice system and recovery from behavioral health and substance use issues preferred.
• Knowledge of community resources available to individuals served and how to access them.
• Knowledge of mental health and substance use disorders, care management services, justice-involved populations and justice entities, and how to access community resources.

Benefits

• Generous PTO
• 403(b) retirement plan
• Educational assistance
• Medical, dental, and vision insurance
• Employee assistance programs

Work for an organization recognized as a Certified Great Place to Work, offering a supportive team culture guided by HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

Pay

$23.00-$26.40/hr