Outreach Coordinator - Population Health

Job Description The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What You'll Do Under the division of Population Health, the Outreach Coordinator supports processes for care gap closure to promote success in value-based care quality initiatives. The coordinator will conduct outreach with patients, facilitate orders by the practitioners, assist with scheduling needed appointments and direct patients to other programs as warranted. The Outreach Coordinator is responsible for ensuring data entry and validation that support accurate quality performance measurement. This position works across Population Health, Patient Centered Medical Home practices, Specialty Services, Care Management, and Navigation teams as necessary. The Outreach Coordinator is responsible for monitoring, tracking, and reporting outreach efforts and productivity volumes. This position will be required to maintain a general knowledge of health plan level services and quality measures. Primary support to Population Health Leadership team, for monitoring and execution of care gap and data gap closure based on alignment with value-based care quality incentive programsReceives and/or pulls care gap lists from health plan portal or internal data platforms for attributed membersOrganizes and prioritizes gap lists with guidance from Population Health Project Managers and ensures data validation and abstraction to support quality performance scoresMaintains and updates care gap lists while noting action takenConducts outreach and communicates with patients as needed to assist with updating information in the patient electronic health record including extracting external resultsWorks with clinical care team to ensure patient health record is up to date, facilitates orders placed for needed tests, schedules appointments and connects to other supports and services to successfully close care gapsScreens for ancillary services in Population Health such as Care Management, Care Navigation Medicaid Health Home or other program as applicableWorks as part of a multi-disciplinary team to identify opportunities and barriersHas a solid understanding of HEDIS quality measures and EPIC workflows to determine areas in need of improvement to meet targetsDemonstrates effective time management skills, tracks and monitors outreach measures of productivity and task completionMakes suggestions to the Population Health Leadership team to develop and promote best practices to improve and sustain HEDIS scoresParticipates in other tasks, projects, or initiatives as directed by Population Health leadership team Education What we need from you 2 Year/Associate Degree in business administration, healthcare administration, finance or related field, preferredExperience may be considered in lieu of education Experience Minimum 2 year experience in an office setting and/or healthcare environment. Experience working with electronic medical records and Excel or other office products, required Skills AccountabilityAdaptabilityAnalysis & EvaluationAttention to DetailBuild RelationshipsComputer SkillsCommunicationCritical ThinkingCreative ThinkingFacilitateInitiating ProjectsInteracting with PeopleOrganizing/Categorizing recordsPatiencePersuade OthersProblem SolvingProject Management/PlanningMulti-TaskingReading/Writing/ComprehensionReliabilitySelf-MotivatedTraining Physical Requirements Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are metOccasional balancing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, standing, stooping, visual acuity (color, depth, perception), walkingFrequent hearing, repetitive motion, seeing/monitor/computer use, talkingConstant typing/clerical/dexterity Hazards Occasional bodily fluids/bloodborne exposure Working Conditions Occasional extreme temperatures, noise, wet and/or humid, dust Travel Occasional Travel - The job may require travel from time-to-time, but not on a regular basis Total Rewards Benefits Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick timeMedical, dental and vision insuranceLife insurance and disability protectionRetirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum USD $25.23/Hr. Pay Range Maximum USD $37.85/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.