Outreach Coordinator/Community Liaison

Responsibilities

• Provides community education on opioid use disorder and conveys benefits of our treatment services to influencers and referral sources within the service area.
• Builds and cultivates relationships within given referral source categories with decision makers, influencers and others to build a strong referral program.
• Develops and implements marketing and referral development plans to identify referral opportunities and increase program utilization.
• Utilizes all available contact methodologies to achieve maximum reach: individual and personalized contacts, telephone contacts, significant email contact, mailings, etc. with the ultimate goal of developing trust and cultivating long term referral relationships.
• Schedule and complete individual, in person meetings with decision makers and influencers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.
• Follow up with referral sources after they have referred a patient to thank them for the referral, answer any questions and assess their satisfaction with the referral experience.
• Develop collaborative relationships with contracted payors to foster mutually beneficial connections.
• Congratulates and follows up with referral sources after they have referred a patient to thank them for the referral, answer any questions and assess their satisfaction with the referral experience.
• Coordinates local public relations outreach through speaking engagements, in-service trainings and other involvement in community organizations and joint marketing opportunities with allied healthcare professionals.
• Work with the clinical teams to develop and refine messaging around service offerings through all touchpoints to strengthen the brand and expand awareness of the brand.
• Provide staff training and coaching for customer service delivery, call handling and the inquiry and tracking process.
• Ensure effective cross-communication and collaboration with the Intake team.
• Ability to handle stressful situations and interact with others.

Qualifications

• An associates in marketing, human services or related field or a Bachelors (preferred) with the ability to obtain an AAP within the first 180 days of employment.
• Minimum of 3years successful experience in healthcare marketing and sales, preferably in behavioral healthcare.
• Proven success in direct marketing/sales and/or clinical outreach.
• Experienced presenting in public settings to diverse groups of individuals.
• Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• Demonstrated and relevant sales / marketing experience in healthcare is a plus.
• Bachelor’s degree from an accredited college or university in a relevant field such as marketing, health care administration or a clinical degree preferred.
• Self-motivated with strong organization skills and attention to detail, with a strong work ethic.
• Advanced computer skills including Microsoft Office programs and CRM software.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling all obligations.
• Demonstrates positive and cooperative behaviors when working within a matrixed team structure.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with partners, patients, program management, medical staff, counselors and peers.

Benefits

• 401K match
• Medical, Dental, Vision Insurance
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program