Outreach Coordinator/Community Liaison

Responsibilities

Provides community education on opioid use disorder and conveys benefits of our treatment services to influencers and referral sources within the service area.

Builds and cultivates relationships within given referral source categories with decision makers, influencers and others to build a strong referral program.

Develops and implements marketing and referral development plans to identify referral opportunities and increase program utilization.

• Utilizes all available contact methodologies to achieve maximum reach: individual and personalized contacts, telephone contacts, significant email contact, mailings, etc.
• To achieve the ultimate goal of developing trust and cultivating long term referral relationships.
• Coordinates local public relations outreach through speaking engagements, in-service trainings and other involvement in community organizations and joint marketing opportunities with allied healthcare professionals.

Work with the clinical teams to develop and refine messaging around service offerings through all touchpoints to strengthen the brand and expand awareness of the brand.

Provide staff training and coaching for customer service delivery, call handling and the inquiry and tracking process.

Ensure effective cross-communication and collaboration with the Intake team.

Qualifications

• An associates in marketing, human services or related field or a Bachelors (preferred) with the ability to obtain an AAP within the first 180 days of employment.
• Minimum of 3 years successful experience in healthcare marketing and sales, preferably in behavioral healthcare.
• Proven success in direct marketing/sales and/or clinical outreach.
• Experienced presenting in public settings to diverse groups of individuals.
• Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• Demonstrated and relevant sales / marketing experience in healthcare is a plus.
• Bachelor’s degree from an accredited college or university in a relevant field such as marketing, health care administration or a clinical degree preferred.
• Self-motivated with strong organization skills and attention to detail, with a strong work ethic.
• Advanced computer skills including Microsoft Office programs and CRM software.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling all obligations.
• Demonstrates positive and cooperative behaviors when working within a matrixed team structure.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with partners, patients, program management, medical staff, counselors and peers.

Benefits

• 401K match
• Medical, Dental, Vision Insurance
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program