Outreach Coordinator

We need to output HTML fragment with sections: About the role (maybe from description), Responsibilities, Requirements (Qualifications), Skills, Benefits, Pay, Schedule. Must include only sections with real specific content. Avoid boilerplate like EEO, legal, etc. Must not repeat job title. Must not include Job ID. Must not include cookie/navigation etc. We need to parse the posting. Key info: - Position is National Remote, flexibility to telecommute from anywhere within US. For hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, required to work in office minimum 4 days per week. - Optum Insight description: improving flow of health data, etc. - Outreach Coordinator tasks: contacting provider offices, hospitals, healthcare facilities to schedule medical record retrieval appointments. Daily productivity goals: minimum 60 outbound calls per day, achieving 10% conversion metrics. Documenting all call interactions in database including updates, scheduling details and tracking progress. Establishing and maintaining good rapport with provider network. Maintaining high-quality standards of 98% or higher. - This position is full time, Monday - Friday. Employees required to have flexibility to work any of our 8-hour shift schedules during normal business hours of 8:30 am - 5:00 pm EST. We offer weeks of on-the-job training. Hours of training based on schedule or discussed first day. - Primary Responsibilities list (starting after "Primary Responsibilities Reasonable accommodations may be made..."): list of duties. - Rewards and recognition sentence. - Required Qualifications: High School Diploma / GED; Must be 18 years of age OR older; Customer service and office / administrative experience skills to comprehend a variety of activities associated with a team-oriented environment; Basic understanding of medical terminology and handling healthcare documentation confidentially (i.e., HIPAA and PHI); Computer skills in Microsoft Suite as well as intermediate (or higher) experience using Microsoft Excel; Ability to work any of our full time, shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday. - Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable); Required to have a dedicated work area established that is separated from other living areas and provides information privacy; Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. - Soft Skills: Possess excellent written, verbal, interpersonal communication skills, and the ability to problem solve and manage data with great attention to detail; Must have excellent time management skills, be highly organized, self-motivated, and able to work under project based, deadline oriented format with minimal day-to-day supervision. - Physical And Work Environment: Must be able to lift and carry up to 20 lbs.; Prolonged sitting, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment; Normal range of hearing and eyesight to record, prepare and communicate appropriate reports; Must be able to talk, listen, speak and see (close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus) as required to: Read printed material on paper and similar mediums, on a PC or similar electronic devices; Working conditions are normal for an office environment; Work may require occasional weekend and/or evening work; All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. - Pay: Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. - Application Deadline etc (boilerplate) to remove. - Mission statement etc (boilerplate) to remove. - EEO etc to remove. We need sections: About the role (maybe the introductory paragraph about Optum Insight and role purpose). Responsibilities (list of duties). Requirements (Qualifications). Skills (maybe combine Soft Skills and maybe computer skills? But we have separate sections: Skills could include required qualifications like computer skills, medical terminology, etc. However we already have Required Qualifications; we could treat that as Requirements. Skills could be soft skills. Benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Pay: hourly pay range $18 - $32 per hour. Schedule: full time Monday-Friday, flexibility to work any 8-hour shift schedules during 8:30 am - 5:00 pm EST, occasional weekend/evening work, remote/hybrid specifics. We must not include sections with filler like "commensurate with experience". We have actual specifics. We need to ensure we don't include duplicated lines. We need to output only HTML fragment, no or . Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide which content goes into which section. Let's craft:

  About the role

  Optum Insight is improving the flow of health data and information to create a more connected system, removing friction and driving alignment between care providers, payers, and consumers. As an Outreach Coordinator, you will contact provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments, aiming for at least 60 outbound calls per day and a 10% conversion rate, while documenting interactions and maintaining a 98%+ quality standard.

  That seems good.

  Responsibilities

  • Contact provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments using mail, fax, electronic, and field methods.
  • Communicate and coordinate with field retrieval technicians to ensure appointments are completed within a reasonable time frame.
  • Exchange assignment information with onshore and offshore team members (India, Philippines, U.S.).
  • Answer provider inquiries by clarifying desired information and researching request updates.
  • Support inbound calls from provider offices and medical records technicians, including preparing, sending, and receiving correspondence externally and internally.
  • Maintain high productivity volume to meet project deadlines.
  • Resolve problems by clarifying issues, researching, and providing alternative solutions.
  • Implement solutions and escalate unresolved complaints.
  • Follow specific project protocols and maintain high-quality results by adhering to standards and guidelines.
  • Perform additional special assignments as required per project.
  We could also include the daily productivity goals and quality standard but they are already in About the role; could also add as responsibility but okay.

  Requirements

  • High School Diploma or GED.
  • Must be 18 years of age or older.
  • Customer service and office/administrative experience in a team‑oriented environment.
  • Basic understanding of medical terminology and handling healthcare documentation confidentially (HIPAA/PHI).
  • Computer skills in Microsoft Suite; intermediate (or higher) experience with Microsoft Excel.
  • Ability to work any full‑time shift schedule during normal business hours (8:30 am – 5:00 pm EST, Monday‑Friday).
  We could also include telecommuting requirements as part of Requirements or maybe separate but we can include under Requirements. Add telecommuting requirements:
• Ability to keep company sensitive documents secure (if applicable).
• Dedicated work area separated from other living areas providing information privacy.
• Location capable of receiving a UnitedHealth Group‑approved high‑speed internet connection or using existing high‑speed service.
We could also include physical work environment but maybe under Skills? But we have a Skills section for soft skills. Let's create Skills section:

Skills

• Excellent written, verbal, and interpersonal communication skills.
• Strong problem‑solving ability and attention to detail when managing data.
• Excellent time management, highly organized, self‑motivated, able to work under project‑based, deadline‑oriented format with minimal day‑to‑day supervision.
• Ability to lift and carry up to 20 lbs.
• Manual dexterity and eye‑hand coordination sufficient to operate keyboard, photocopier, telephone, calculator, and other office equipment.
• Normal range of hearing and eyesight for recording, preparing, and communicating reports.
• Ability to talk, listen, speak, and see (close, distance, color, peripheral vision, depth perception, focus adjustment) as needed to read printed material and PC screens.
We could also include occasional weekend/evening work but that's schedule. Benefits section:

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution (subject to eligibility).
Pay section:

Pay

Hourly pay ranges from $18 to $32 per hour for full‑time employment, based on factors such as local labor markets, education, work experience, and certifications. Minimum wage laws are complied with.

Schedule section:

Schedule

• Full‑time position, Monday‑Friday.
• Flexibility to work any 8‑hour shift schedule during normal business hours (8:30 am – 5:00 pm EST).
• Occasional weekend and/or evening work may be required.
• Remote work is permitted nationally; for hires in Minneapolis, Virginia, Maryland, or the Washington, D.C. area, a minimum of four office days per week is required.
• Weeks of on‑the‑job training provided; training hours based on schedule or discussed on first day.
We must ensure we didn't include any boilerplate like EEO, mission, drug free workplace, etc. We removed those. Check for any duplicated content: we have responsibilities list includes many items; we also have about the role summarizing some. That's fine. Check for any placeholders like "commensurate with experience": none. Check for any "N/A", "varies", "TBD": none. Check for any mention of "Pay is based on several factors..." we turned into Pay section with specifics. Check for any mention of "We offer weeks of on-the-job training." we included in Schedule. Check for any mention of "Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST." included. Check for any mention of "This position is full time, Monday - Friday." included. Check for any mention of "The hours of the training will be based on schedule or will be discussed on your first day of employment." included. Check for any mention of "We offer weeks of on-the-job training." included. Check for any mention of "All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy." Not included; we could add under Telecommuting Requirements but we already have telecommuting requirements in Requirements. Could add a note but it's okay. Check for any mention of "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc