Outreach Coordinator

About the Role

Enrollment Outreach Coordinators use excellent customer service to provide timely and accurate enrollment information to prospective students, parents, and other constituents by telephone, email, text, and in-person in an interactive and high-energy work environment. This is a high call volume position with a significant number of outbound calls. Coordinators are monitored on metrics including the quality of outbound and inbound calls, contact activity, program knowledge, attitude, working relationships, and communication.

Responsibilities

• Assist prospective students with the enrollment process by answering degree program questions, directing them to critical information, and clarifying the admissions process and prerequisite requirements.
• Thoroughly understand and articulate academic programs to educate prospective students about educational offerings.
• Build rapport and establish trust by learning about prospective applicants' goals and expectations for entering a degree program and career.
• Receive and follow up on potential applicants via videoconference, phone, text, and email regarding advanced degrees.
• Provide essential information related to admissions requirements and enrollment processes.
• Assess potential applicants to determine if they are interested and qualified to apply and enroll in various degree programs.
• Qualify and advise potential applicants for various academic programs.
• Perform duties in support of the University's core values.
• Stay abreast of state-of-the-art developments through attendance at professional meetings, seminars, and literature.
• Participate in ethical and compliant enrollment activities regarding prospective students.
• Maintain a relevant understanding of FERPA regulations to ensure proper distribution of student information.
• Represent the University in a professional manner, recruit and work with a diverse community, and follow all policies and procedures with keen attention to detail.
• Continuously follow and stay updated on policies and procedures.
• Work collaboratively as part of a team and interact effectively with colleagues, administrators, faculty members, students, and external constituencies.
• Work with a diverse student population.

Skills and Qualifications

• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint); Salesforce experience is a plus.
• Excellent telephone skills and interpersonal skills that promote relationship-building.
• Ability to use critical thinking and problem-solving skills.