Outreach Client Advocate (Case Manager)

About the role

Genesis Women's Shelter & Support provides safety, shelter and support for women who have experienced domestic violence and their children. All services are confidential and provided at no cost. The organization works to end the epidemic of domestic violence by raising awareness of its causes, prevalence, and impact. The Outreach Client Advocate will support victims of domestic violence through trauma‑informed advocacy and case management services, promoting client safety and empowerment while offering individual and group case management/advocacy, crisis intervention, accompaniment, and information and referrals.

Responsibilities

• Assist in identifying needs of clients and giving appropriate referrals and resources to fit their needs.
• Perform onsite crisis intervention and help clients and callers develop safety plans.
• Establish referral relationships with other social service agencies and attend community coalition meetings.
• Complete client intakes, gather family background information, and set individual short‑ and long‑term goals.
• Maintain accurate file records in the electronic filing system.
• Serve as an advocate for clients in obtaining community resources, such as writing letters on behalf of clients and coordinating assistance with other service providers (housing programs, medical appointments, legal services).
• Accompany clients to court and other necessary appointments.
• Attend training as needed to maintain current knowledge in the field of domestic violence.
• Maintain accurate and timely documentation of client services and case notes in compliance with agency guidelines.

Requirements

Bachelor’s degree in a related field preferred; comparable experience will be considered. Related experience should include crisis intervention, casework services, counseling, advocacy, and coordination of services, preferably in domestic violence or victim services.

Skills

• Ability to communicate effectively, both orally and in writing.
• Office technology literacy, including Microsoft Office Suite, Outlook, cloud‑based storage systems, and file management software (strongly preferred).
• Bilingual (English/Spanish) preferred.