Outreach Associate, Business Development (Worcester, MA)

Job Summary

Outreach Associates are responsible for building relationships with qualified referral partners in the Worcester, MA territory, for the purpose of facilitating admissions to American Addiction Centers Treatment Programs.

Duties and Responsibilities

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
• Maintains all client related communication and CRM remotely, via AAC provided smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends).
• Manages all client related communication and CRM remotely, via AAC provided smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends).
• Effectively converts a general inquiry to a rescue by managing the admissions process.
• Outreach Associates are measured monthly against companywide Key Performance Indicators (KPI’s).
• Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
• Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
• Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
• Builds and maintains productive interdepartmental relationships.
• Appropriate dress expected.
• Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
• Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
• Ability to assist clinical team with discharge planning - identifying and contacting appropriate facilities for transfer of care when needed.
• Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.

Qualifications

• Four-year degree or equivalent demonstrated experience in addiction treatment marketing field.
• 1+ years related experience and/or training; or equivalent combination of education and experience.
• Organizational skills.
• Ability to multitask.
• Ability to travel through an area covering multiple states.
• Tech-savvy.
• Knowledge of the substance abuse industry preferred.

Benefits

• Company matching 401K.
• Medical, dental, vision and life insurance.

Pay

Commensurate with experience.

Schedule

N/A

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.