Outreach Associate

Duties and Responsibilities

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
• Manages all client related communication and CRM remotely, via smart mobile devices.
• Effectively converts a general inquiry to a rescue by managing the admissions process.
• Communicates with key members of the team regarding potential admits and clients in the pipeline.
• Assists clinical team with discharge planning – identifying and contacting appropriate facilities for transfer of care when needed.

Skills And Education

• Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry.
• Valid driver's license required; all required RCA training upon hire date.
• Proven sales and closing skills.
• Proficiency in Microsoft Office products as well as Salesforce.
• Possession of the skills and competency to communicate with people at all levels of the organization.
• Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.

Competencies

• Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
• Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.
• Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation.
• Adaptability: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation.