Outpatient Program Coordinator - FLEX/PRN (Oak Park / Chatham Counseling Centers)

Responsibilities

• Complete all front-end administrative / reception responsibilities in the outpatient clinic (i.e., answering multi-line phone system, routing calls, managing practice email account, communicating with patients/families/referral sources to schedule appointments, preparation and maintenance of provider schedules and billing ledgers).
• Responsible for obtaining patient insurance information, verifying benefits, and communicating with patients/families and providers about benefit verification.
• Submit daily reports regarding clinic appointments and outcomes to the business office for billing.
• Maintain overall organization of the outpatient clinics (i.e., filing, organizing medical records, responding to records requests, organizing/re-ordering supplies, facilitating payroll submission, and other duties as needed).
• Provide exceptional customer service over the phone and in person to all patients/families/guests.

Qualifications

• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Education: Must possess a High School Diploma or GED.
• Experience: 1-3 years admin experience required. Previous experience with healthcare scheduling and/or billing practices strongly preferred.
• Licensure/Certification: None
• Knowledge: Excellent communication skills and exceptional level of professionalism. Strong organizational skills and ability to adeptly work with multiple computer systems simultaneously. Bilingual in Spanish/English a strong plus!!