Outpatient Pharmacy Clerk - FT - Days - ECH Outpatient Pharmacy @ MV

Key Responsibilities

• Greet and assist patients at the pharmacy counter and by phone.
• Receive, verify, and route new and refill prescriptions for processing.
• Accurately enter patient, prescriber, and insurance information into the pharmacy system.
• Process/type prescriptions.
• Operate the point-of-sale (POS) system to process payments, insurance claims, and refunds while maintaining HIPAA confidentiality.
• Aid pharmacists and technicians in maintaining efficient workflow and ensuring timely service.
• Restock inventory, check expiration dates, and maintain organized and clean/dust pharmacy shelves and storage areas.
• Perform clerical duties such as filing, recordkeeping, and managing prescription logs.
• Support compliance with institutional, state, and federal regulations for controlled substances and patient confidentiality.
• Participate in quality improvement and patient satisfaction initiatives as directed by pharmacy leadership.

Qualifications

• A High School Diploma or GED is required.
• College coursework in healthcare, life sciences, or pharmacy is preferred.
• Prior retail or outpatient pharmacy experience is preferred.
• One to two years of customer service or cashier experience is required.
• Excellent communication, interpersonal, and customer service skills are necessary.
• A basic understanding of pharmacy operations, medications, and medical terminology is required.
• Clerical and mathematical accuracy for cash handling and prescription processing is important.
• Strong organizational skills and attention to detail are essential.
• Must comply with institutional and state requirements for non-licensed pharmacy support personnel.
• Requires flexibility to work evenings, weekends, and holidays as needed.
• Commitment to providing a distinctive and delightful customer experience that reflects the values of the institution.