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Jobs · OTHR · Ohio

Outpatient Medicaid Eligibility Representative

The Revenue Group · Cleveland, OH · 3 days ago
OTHR$13.5–$14.5/hrInternship

About the role

Hospital Referral Services helps patients via phone to see what assistance programs the uninsured or underinsured may be eligible to receive. The Outpatient Medicaid Eligibility Representative screens and interviews patients for insurance eligibility in an outbound dialer environment, providing thorough, efficient, and accurate documentation. This role is responsible for meeting goals and quality standards through efficient and accurate work activities.

Responsibilities

  • Screening and interviewing patients for insurance eligibility in outbound dialer environment
  • Providing thorough, efficient, and accurate documentation
  • Meeting goals and quality standards through efficient and accurate work activities

Requirements

  • 1-3 years Dialer call center environment preferred (not required) – minimum of 60 calls daily
  • 1-3 years previous healthcare eligibility experience preferred (not required)
  • Ability to maintain the highest level of confidentiality, customer service, and knowledge of HIPAA
  • Proficient personal computer skills including Microsoft Office – able to type at least 40 WPM
  • Ability to multi-task and have good time management skills
  • High School Diploma or equivalent (GED)
  • 7-year background check

Training

In-office training includes HIPAA regulations, Revenue Group procedures, Medicaid eligibility, role-playing, and client systems and procedures. In-office floor training includes observation of veteran representatives and supervised calls.

Benefits

  • 100% Paid Training
  • 401(k) matching
  • Paid Time Off (PTO) – Up to 10 days your first year
  • 8 Paid Holidays – Including your birthday
  • Referral Program
  • Employee Assistance Program (EAP)
  • Growth & Continued Training
  • Dental & Vision insurance
  • Health insurance (including Long & Short-Term Disability)
  • Life insurance (Company Paid)

Pay & Schedule

$13.50-$14.50 an hour based on experience plus monthly bonus up to $300 after 90 days. Monday – Friday 8:00am – 4:30pm with a half hour lunch and 2 company paid 15 min breaks. This position is remote upon completion of 4 weeks of training on site in Cleveland office. Internet speed of 100MBps required.

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