Outlet Supervisor - Beach Bar (Seasonal/Full-Time)

Tasks/Responsibilities

• Learn the names and personally recognize our regular Guests and Members
• Absorb the scheduling of service staff; Bartenders, Food Runners, and Servers
• Assist in the training of staff to ensure maximum efficiency and guest satisfaction
• Assist in the guidance and counseling of staff. Inspire direct reports in a leadership role which promotes teamwork and enhances the overall service experience and maximizes productivity
• Ensure that service staff are aware of the importance of food handling, proper preparation and presentation
• Operate the POS Micros System and to provide training, be supportive and responsive to staff needs
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• Absorb the ordering and inventory of supplies, food, beverage and sundries
• Inspect all equipment and machinery and report any issues to any and all appropriate departments; Beach Club Kitchen, and/or the Engineering Department
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Support Service Quality training efforts to drive individual and collective staff development
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy