Outlet Server (Tavern)

About Us

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship, and pathways for advancement, all within the inspiring setting of our historic, award-winning resort. Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're empowered to make a difference, and your growth is celebrated.

Overview

As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Omni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we’d love to have you on our team.

Responsibilities

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Polish and clean all water glassware on assigned station during each shift.
• Take food and beverage orders and upsell as often as possible.
• Be pleasant, smile, and greet all guests using surnames when obtained.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Alert Restaurant Manager immediately if a guest has a suggestion, complaint, or issue.
• Present accurate check to guests and process payment.
• Assist in seating guests and answering phones for the restaurant as needed.
• Cross-train among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Requirements

• Minimum of 1 year of serving experience, preferably in a high-volume and casual environment or part of an upscale hotel restaurant outlet.
• Must adhere and agree to compensation acknowledgement and tip reporting guidelines.
• Knowledge of wine, spirits, and beer.
• Able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Must have an unexpired Food Handlers certification obtained upon hire.
• Able to lift, push, pull, place, and carry objects weighing up to 50 lbs.