Outlet Manager

About the role

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Essential Functions and Responsibilities

• Ensure all warehouse and storage processes meet daily requirements.
• Ensures product flow and service are maintained daily, determines work procedures, prepares work schedules and expedites workflow.
• Selects, trains, and directs the activities of employees setting expectations to provide an efficient, congenial, cost effective work force.
• Promotes productivity by following up with employees on work results.
• Plans and implements warehouse and storage layout according to raw and salvage inventory and supplies needed.
• Works effectively and communicates with other Goodwill departments as needed.
• Maintains equipment according to recommended procedures and policies.
• Schedules and maintains periodic inventories.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Holds regular departmental meetings.
• Ensures Goodwill Industries International (GII) compliance and updates.
• Maintain reliable attendance.

Position Requirements

• High school diploma or GED, college degree preferred.
• Minimum 3 years’ experience leading teams in warehouse environment.
• Strong knowledge of production and warehouse facilities.
• Experience with basic accounting practices and bookkeeping.
• Strong communication skills, verbal, and written Customer Service skills.

Physical Abilities

• Sit for long periods of time.
• Communicate with other employees by talking and hearing.
• Lift and carry items weighing up to 30-40 pounds.
• Operate computer systems.
• Maintain fine motor control (grasp, handle, manipulate objects with fingers).
• Frequent bending, kneeling, reaching, stooping, squatting.
• Climb ladders.
• Stand for long periods of time.
• Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
• Extend standing on hard surfaces.
• Able to operate heavy machinery safely and responsibly.

Essential Mental/Sensory Abilities

• Leadership and coaching skills.
• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Analyzing and interpreting data.
• Prioritization.
• Attention to detail.
• Time management and multi-tasking.
• Work Environment.
• Warehouse environment, temperature varies, loud noises, occasional crowds.
• Exposure to dust.

Physical Demands

• Sit for long periods of time.
• Communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.