Outlet Host/Hostess - HRC Atlantic City

Responsibilities

• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

Qualifications

• High School diploma or GED
• Skills: remaining calm in a hectic, fast-paced environment; demonstrating a high level of organization, attention-to-detail and a sense-of-urgency; displaying a positive and outwardly friendly attitude toward guests and co-workers
• Physical Demands: ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time; ability to sit for extended periods of time; ability to make repeating movements of the arms, hands, and wrists; ability to express or exchange ideas verbally and perceive sound by ear; manual dexterity, hand-eye coordination, and ability to work with hand above shoulders; ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds; ability to turn or twist body parts in a circular motion; ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment; ability to travel via auto or airplane for long periods of time
• Additional Requirements: maintaining a well-groomed appearance (“having a plan”); following all uniform guidelines; practicing all general safety & sanitation standards; recycling products, where possible; maintaining HRC’s 5 core Values and Mission Statement