Outlet Host/Hostess - HRC Atlantic City
About the Company
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues, and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, displayed at its locations around the globe.
In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation marks the fourth consecutive year the iconic brand has been among the top in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity, and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey for six of the last seven years.
Responsibilities
- Act as the initial contact with guests, ensuring a positive experience at the front door.
- Greet, seat, and page guests.
- Serve as a tour guide, communicator, entertainer, memorabilia curator, and musician (at heart).
- Open doors, where applicable.
- Welcome and thank guests.
- Answer questions accurately and politely.
- Maintain a clean and organized waiting area.
- Answer the phone.
- Direct guests to areas and restrooms.
- Provide security for co-workers, guests, and celebrities.
- Assist servers, bussers, and managers.
- Perform opening, closing, and side duties (cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.).
- Ensure the complete satisfaction of each and every guest.
- Create memorable experiences and "Raving fans."
- Entertain guests.
Requirements
- High School diploma or GED.
- Ability to remain calm in a hectic, fast-paced environment.
- Demonstrate a high level of organization, attention-to-detail, and a sense-of-urgency.
- Display a positive and outwardly friendly attitude toward guests and co-workers.
Physical Demands
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.
- Ability to travel via auto or airplane for long periods of time.
Additional Requirements
- Maintain a well-groomed appearance ("having a plan").
- Follow all uniform guidelines.
- Practice all general safety & sanitation standards.
- Recycle products, where possible.
- Maintain HRC’s 5 core Values and Mission Statement.
This Cafe may cross-train restaurant Hosts and Retail Sales Associates. Please see the Retail job description for additional details.
Benefits
We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.
Pay
$15 - $20/Hourly