Outlet Host/Hostess - Hard Rock Cafe

Benefits

Our team members’ health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that helps team members stay healthy, plan for their future, and maintain a healthy work‑life balance. Benefits may vary with employment status. See the full list of Team Member Benefits at www.gotoworkhappy.com/benefits.

Position Summary

The Host is the initial contact with guests, responsible for creating a positive experience at the front door. A Host greets, seats, and pages guests while also acting as a tour guide, communicator, entertainer, memorabilia curator, and musician at heart.

Primary Responsibilities

• Opening doors, where applicable.
• Welcoming and thanking guests.
• Answering questions accurately and politely.
• Maintaining a clean and organized waiting area.
• Answering the phone.
• Directing guests to areas & restrooms.
• Providing security for co‑workers, guests, and celebrities.
• Assisting servers, bussers, and managers.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Requirements

• High School diploma or equivalent.

Skills

• Remaining calm in a hectic, fast‑paced atmosphere.
• Demonstrating a high level of organization, attention‑to‑detail, and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co‑workers.

Physical Demands

• Ability to move throughout the café (standing, walking, kneeling, bending) for extended periods.
• Ability to sit for extended periods.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hands above shoulders.
• Ability to occasionally, regularly, or frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Must be the minimum legal age to be employed.
• Maintaining a well‑groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products where possible.
• Maintaining Hard Rock Café’s five core values and mission statement.
• This café may cross‑train restaurant Hosts and Retail Sales Associates (see Retail job description).