Outlet Associate

Job Summary

The Outlet Associate supports daily outlet store operations by assisting customers, rotating merchandise, maintaining a clean and safe sales floor, and supporting production and donation flow as needed. This position helps create a positive customer experience while supporting Goodwill’s mission and operational goals.

Essential Functions

• Customer Service

• Greet and assist customers in a friendly and professional manner.
• Answer basic questions about outlet store procedures, pricing, and merchandise.
• Help maintain a positive shopping experience for all customers.
• Respond to customer needs and escalate concerns to management when needed.

• Merchandise Handling

• Assist with moving carts, tables, tables, or merchandise onto and off the sales floor.
• Rotate merchandise according to store procedures.
• Keep merchandise areas organized and safe for customers and team members.
• Support sorting, staging, and recovery of goods as assigned.

• Store Operations

• Maintain cleanliness of the sales floor, production areas, restrooms, and exterior areas as assigned.
• Absorb and support opening and closing duties.
• Support donation flow and backroom operations when needed.
• Follow cash handling procedures if assigned to register duties.

• Safety and Loss Prevention

• Follow all safety procedures when moving merchandise, carts, tables, or equipment.
• Keep aisles, exits, and work areas clear of hazards.
• Report injuries, safety concerns, theft, or suspicious activity to management.
• Follow all company policies, procedures, and attendance expectations.

• Teamwork

• Work cooperatively with store leadership and team members.
• Communicate issues, supply needs, or customer concerns promptly.
• Be flexible and assist in different areas of the store based on business needs.
• Support production and sales goals through consistent work habits.

Minimum Qualifications

• Required Skills

• Basic customer service skills.
• Ability to follow instructions and work as part of a team.
• Ability to stand, walk, bend, lift, push, and pull throughout the shift.
• Ability to handle merchandise safely and efficiently.
• Dependable attendance and punctuality.
• Basic communication and problem-solving skills.
• Ability to work in a diverse environment with different cultural backgrounds and experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to operate equipment used in outlet operations, including pallet jacks, carts, tables, and related material handling equipment.
• Ability to operate a forklift, if required by location.
• Must obtain forklift certification.

• Education

• High School Diploma or equivalent preferred.
• Previous retail, warehouse, production, or customer service experience preferred, but not required.