Outdoorsy Hill Country - Guest Experience Host (Part-time)

Responsibilities

• Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment.
• Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions.
• Congnisseur Services: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival.
• Housekeeping Coordination: Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest.
• Post-Stay Inspections: Conduct thorough room checks following guest departures to maintain quality and cleanliness.
• Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records.
• Facility Maintenance: Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere.

Requirements

• Availability: Ability to work weekends and holidays as needed, including occasional night shifts based on business demand.
• Mindset: A "can-do," team-oriented attitude with a willingness to jump in where needed.
• Technical Skills: Proficiency with computer systems, POS software, and basic online communication tools.
• Communication Skills: Professional and courteous communication across all channels, including phone, email, video, and text.
• Adaptability: Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.
• Reliability: Highly responsive, dependable, and committed to delivering a superior guest experience.
• Customer Service: Strong experience in customer service with the ability to empower, empathise, and engage with guests.
• Physical Requirements: Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.
• Professionalism: Maintain a high standard of conduct and adhere to all company policies and procedures.

Preferred

• New Build/Opening Team Experience: Familiarity with the unique demands and opportunities of opening a new property.
• Passion for the Outdoors: A genuine love for outdoor activities and sharing that passion with guests.
• TABC & Food Handler Certifications: Current certifications for alcohol and food handling compliance.

Pay & Schedule

Pay Rate: $18-$20/hour

Schedule: Part-time - 4 days on, 3 days off (Wed-Sat or Thurs-Sun)

Availability: 9am-5pm and 11am-7pm