Outdoor Supply Hardware Princeton - Electrical Dept. Lead Sales Associate

Customer Service

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• PRACTICE EXCELLENT CUSTOMER SERVICE AND LISTEN INTENTLY TO CUSTOMER NEEDS.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• MERCHANDISE PRODUCT ON SHELVES OR OTHER FIXTURES ACCORDING TO CORPORATE OR OTHER PLAN-O-GRAMS.
• Make new product recommendations to store management based on customer feedback.
• WRITE SALES ORDERS AND SPECIAL ORDERS USING CNRG POINT-OF-SALE SYSTEMS IN AN APPROPRIATE MANNER AND SO ORDERS ARE PROCESSED COMPLETELY AND CORRECTLY BY SUPPLIERS THE FIRST TIME.
• ASSIST IN CYCLE COUNTING OF INVENTORY ACCORDING TO A SCHEDULE ESTABLISHED BY MANAGEMENT.
• Stock shelves with incoming product as necessary.
• SIGN AND MERCHANDISE PRODUCT IN THE STORE AS NECESSARY.
• FACE AND FRONT PRODUCT AT THE BEGINNING AND END OF EACH SHIFT, AND AS TIME PERMITS.
• Notify regular customers about new products and upcoming store promotions.
• AID IN CUSTOMER LOADING OF ITEMS PURCHASED IN THE STORE AS NECESSARY.
• USE CNRG RESOURCE CENTER TO SUBMIT INSTANCES OF ITEMS WITH INCORRECT RETAIL PRICES, ITEMS THAT WILL NOT SCAN PROPERLY, OR ITEMS WITH INCORRECT DESCRIPTIONS.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.
• Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications

• MUST BE ABLE TO PERFORM EACH DUTY AND RESPONSIBILITY IN A SATISFACTORY MANNER.
• QUALIFICATIONS INCLUDE PREVIOUS WORK EXPERIENCE DEALING WITH RETAIL SALES OR GENERAL CUSTOMER SERVICE.
• MUST POSSESS STRONG MATH, READING, WRITING, AND SPEAKING SKILLS, AND A FRIENDLY Demeanor.
• MUST POSSESS PROBLEM-SOLVING ABILITY AND GOOD ORGANIZATIONAL SKILLS, AND MUST BE ABLE TO COMMUNICATE USING TELEPHONE AND EMAIL.
• BASIC KNOWLEDGE OF LUMBER, BUILDING MATERIALS, OR GENERAL HARDWARE MERCHANDISE IS REQUIRED, AND SPECIFIC DEPARTMENTAL EXPERTISE IS PREFERRED.
• MUST BE ABLE TO LIFT AND LOAD MERCHANDISE WEIGHING UP TO 50 LBS. FOR VARIOUS AMOUNTS OF TIME, LIFT AND LOAD MERCHANDISE OVER SIX FEET OFF THE GROUND, CLIMB A LADDER, AND MANEUVER SAFELY AT THE STORE.
• HIGH SCHOOL DIPLOMA OR EQUIVALENT IS PREFERRED.

Pay

PAY RANGE IS $18.45 TO $25.00 PER HOUR.

Schedule

This job is an hourly position (non-exempt from overtime).